Refund Policy

For any technical issues please visit Support Center before claiming a refund under this policy. Our helpful and speedy staff is always happy to help with any problem. If you have a technical issue, which has not been resolved after liaising with support and following all recommendations, you could be entitled to a full refund providing the following conditions are met.

New Subscriptions

All new subscriptions are covered by our money back guarantee.

You are entitled to a full refund on a new subscription if all of the following apply:

- You claim your refund within 7 days of your subscription date

- You sent an email to sales@zoogvpn.com stating your username and the reason for your intended cancellation

- Your account has not already been suspended by us for the breach of our terms of service

- You have used less than 2GB of bandwidth of data through the VPN

- You have not previously claimed a refund from us under this policy

If you have exceeded the 2GB bandwidth limit but your original subscription is less than 7 days old we may issue a partial refund at our sole discretion.

If only some of the desired services are not availalbe for some reason whatsoever and your original subscription is less than 7 days we may issue a partial refund at our sole discretion.

Renewals

You are entitled to a full refund on a subscription renewal if all of the following apply:

- You claim your refund within 3 days of your renewal date

- You sent an email to sales@zoogvpn.com stating your username and the reason for your intended cancellation

- Your account has not already been suspended by us for the breach of our terms of service

- You have not used the service since your renewal date.

- You are not on recurring billing.

We endeavour to process refunds within 24 hours of a valid refund request, but payments may take up to 30 days to appear on your account depending on your bank, card or payment provider. All refunds are subject to 5% admin fee.

This refund policy is subject to our full Terms of Service.

Questions?

Please do not hesitate to contact us by emailing us at sales@zoogvpn.com or by visiting Support Center.