Refund Policy

For any technical issues please visit Support Center before claiming a refund under this policy. Our helpful and speedy staff is always happy to help with any problem. If you have a technical issue, which has not been resolved after liaising with support and following all recommendations, you could be entitled to a full refund providing the following conditions are met.

New Subscriptions

All new subscriptions are covered by our money back guarantee.

You are entitled to a full refund on a new subscription if all of the following apply:

- You claim your refund within 7 days of your subscription date

- You sent an email to sales@zoogvpn.com stating your username and the reason for your intended cancellation

- Your account has not already been suspended by us for the breach of our terms of service

- You have used less than 2GB of bandwidth of data through the VPN

- You have not previously claimed a refund from us under this policy

- Your subscription was purchased directly from zoogvpn.com website or ZoogVPN apps and not from 3rd parties

If you have exceeded the 2GB bandwidth limit but your original subscription is less than 7 days old we may issue a partial refund at our sole discretion.

If only some of the desired services are not availalbe for some reason whatsoever and your original subscription is less than 7 days we may issue a partial refund at our sole discretion.

Renewals

You are entitled to a full refund on a subscription renewal if all of the following apply:

- You claim your refund within 3 days of your renewal date

- You sent an email to sales@zoogvpn.com stating your username and the reason for your intended cancellation

- Your account has not already been suspended by us for the breach of our terms of service

- You have not used the service since your renewal date.

- You are not on recurring billing.

We endeavour to process refunds within 24 hours of a valid refund request, but payments may take up to 30 days to appear on your account depending on your bank, card or payment provider. All refunds are subject to 5% admin fee.

This refund policy is subject to our full Terms of Service.

Questions?

Please do not hesitate to contact us by emailing us at sales@zoogvpn.com or by visiting Support Center.