How to request a refund?

If you would like to request a refund – please сontact our support by this link with the following form:

1. Your ZoogVPN account email
2. Name of the payment platform through which the purchase(charge) was made
3. Reason(s) why you would like to receive a refund

Our helpful and speedy support staff is always happy to help with any problem. If you have a technical issue and that has not been resolved (after liaising with support and following all recommendations), you could be entitled to a full refund providing the conditions prescribed in our Refund Policy.

NB! Only Credit/Debit card and Paypal payments can be refunded.

How to get the refund for your ZoogVPN subscription on iOS

In case you would like to get a refund for your ZoogVPN subscription, you can go through the guide offered by Apple. Carry out these steps:

Sign in to Report a Problem:

• Follow the link reportaproblem.apple.com;
• Sign in using your Apple ID and password;

Initiate the Refund Request:

• Click on “I’d like to,” then select “Request a refund” from the drop-down menu;

Choose the Reason for the Refund:

• Select the reason why you are requesting a refund from the provided options;
• Click “Next” to proceed;

Select the Item for Refund:

• Choose the ZoogVPN, as the subscription you want a refund for;
• Click “Submit” to finalize your request;
• If you no longer want the ZoogVPN subscription, you can also cancel the subscription during this process;

Wait for a response:

• Apple typically takes 24 to 48 hours to review your refund request;
• If your request is approved, it might take additional time for the funds to return to your payment method;

You can check the status of your refund request on reportaproblem.apple.com.

If you can’t find the charge on Report a Problem

These instructions describe how to request a refund for an Apple purchase if you cannot find the charge on the “Report a Problem” page.

1. Check for another account:
   • Search your email inbox for “receipt from Apple” or “invoice from Apple.”
   • Locate a receipt that matches the amount for which you want to request a refund.
   • Check the receipt for details on what was purchased and the Apple ID used for the purchase.

1. Follow these steps based on the receipt:
   • For family sharing purchases: If the receipt is for a member of your Family Sharing group and you are the family organizer, you can still request a refund. Sign in to reportaproblem.apple.com, click the Apple ID button, and opt for “All.” Purchases charged to your shared payment method will appear.
   • For different Apple IDs: If the receipt is for a different Apple ID, use that Apple ID to sign in to reportaproblem.apple.com and request the refund.
2. If you can’t find a receipt:
   • Pending charges: If the charge is pending, you cannot request a refund yet. Wait until you receive an email receipt, and then try again.
   • Unpaid orders: If you have an unpaid order, you need to pay for that order before requesting a refund. You might need to update your payment information to complete the purchase.
   • Purchases in the European Union: Some purchases for digital goods and services might not be made through Apple. Check if the purchase was billed through the App Store or another system.
   • Multiple Apple IDs: If you have multiple Apple IDs, sign in to reportaproblem.apple.com with each one to locate the charge you want to request a refund for.

Didn’t find an answer to your question? Contact our 24/7 customer support team here.