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How to troubleshoot issues with Android app

How to troubleshoot issues with Android app


In this article, we will explore the key steps to troubleshoot issues with ZoogVPN app on Android devices. Virtual Private Networks (VPNs) are a crucial tool for ensuring security and privacy on the internet. However, at times, users might encounter difficulties while using ZoogVPN app on their Android devices. In this article, we will delve into how to identify and address potential VPN-related problems on Android, providing a step-by-step guide to troubleshooting them.

What should one do when encountering an Android app-related issue?

To help our team troubleshoot your issue please enable debug mode to collect issue-related logs and send them to our support team for investigation.

How to get and send my logs?

Here is a step-by-step guide on how you can send issue-related logs to our developers:

1. Open ZoogVPN Android app and navigate to settings.

2. Enable ‘Debug mode’ and try to replicate the issue you were previously having with your ZoogVPN Android application to record logs of it.

3. Lastly send the logs to our developers. Go back to the settings of the Android ZoogVPN app and click on ‘Send logs to Support’. Add a brief description of your problem so it would be easier for our developers to understand the situation you are in. Thank you!

That’s it! Your actions will greatly help our developers understand the causes of your issues and eliminate them 😊

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