ZoogVPN does its best to make your online activities both safe and enjoyable.
Even though sometimes it seems like there is nothing dangerous online, in fact, 560,000 new pieces of malware are found every single day of the year.
That’s why ZoogVPN offers recurring subscriptions to ensure uninterrupted security and constant access to a VPN. We want to make sure that your online life is private, secure and that nothing endangers any piece of sensitive information on your device.
Recurring subscriptions allow you to easily maintain top-notch security and privacy. Once you subscribe to a VPN, you don’t need to manually check the expiration date or find the best deal to make a payment the next time. Our payment processors automatically monitor the status of your subscription and renew it at the end of the corresponding billing period until it’s canceled.
At the same time, we understand that sometimes you might want to cancel your recurring payments due to different reasons. If you cancel your subscription, access to bank-grade encryption, premium VPN locations, and other features ZoogVPN provides will be revoked at the end of your billing period. Yet, you will be able to use your Premium VPN service until your expiration date.
How to cancel recurring payments?
You have a right to cancel your subscription at any time. Please note, that canceled subscriptions will not be refunded for the unused part of the ongoing service period.
According to the Terms Of Service and Refund Policy, the cancellation is your sole responsibility. The cancellation and refund are not the same things and if you’d like to get a refund, your payment and account have to be eligible for a refund according to the refund policy. If you cancel the automatic renewal on your account, you can still use it until the subscription expires. If you’d like to receive a refund, please navigate to our refund policy to make sure you are eligible to get a refund for your payment.
If you’d like to cancel your subscription and stop future payments, you can do that by:
- Contacting our customer support via live chat or by email and specifying the reason for cancellation in the message. Also, let us know the email address of your ZoogVPN account right away to speed up the resolution of your request.
In case you bought a subscription via the Apple App Store:
Apple doesn’t allow us to manage your subscriptions. If you want to cancel recurring payments for subscriptions created via ZoogVPN iOS app, please follow this guide.
Once the subscription is canceled, you won’t be charged at the end of your billing cycle but you will be able to use your Premium VPN services until subscription expiration.
In case you bought a subscription via the Google Play Store:
The subscriptions created in ZoogVPN Android app are managed directly by Google Play Store. That’s why the cancellation should be performed in the Google Play Store. If you created a subscription in ZoogVPN Android app and want to cancel it, please follow this guide.
Instructions unclear or need our assistance? – Drop a line to our speedy support team via live chat or contact form.
